Terms of Service.

A · General

1. Introduction

Welcome to BOTEN (the "Service" or the "System"). BOTEN is a platform that operates inside WhatsApp and serves private subscribers, business owners, event and community organisers. The Service routes incoming WhatsApp messages between distinct contexts · a Private Space, a business Reception Desk, and an Events & Communities space · together with related functions such as smart search, content galleries, and lead summaries.

These Terms of Service (the "Agreement") form a binding legal contract between you (the "Customer", the "Subscriber" or "you") and the operator of BOTEN ("BOTEN", "we" or the "Company"). By signing up, paying, or starting to use the Service, you confirm that you have read, understood and agreed to every clause of this Agreement, including our Privacy Policy and Cancellation Policy.

2. Definitions

• The Service · the BOTEN system operating inside WhatsApp, including Private Space, Reception Desk, Events & Communities, smart search and related functions.
• Customer / Subscriber · any person or business entity that purchases a subscription to the Service.
• End user · a person who messages a Subscriber through BOTEN (a customer of a business, a guest of an event).
• Subscription period · a calendar month, automatically renewing until cancelled.
• Grow · Grow, the payment processor used by BOTEN.

B · Description of the Service & plans

3. What the Service includes

BOTEN runs on top of the WhatsApp Business API and provides:

• Smart routing of incoming messages between Private Space, business information spaces and Events & Communities spaces.
• Replies drawn from an information source approved by the Subscriber.
• Lead summaries and operational summaries.
• Support for nine languages (Hebrew, English, Arabic, Russian, French, Spanish, Ukrainian, German, Mandarin Chinese).
• Smart photo album, approved updates and event/community information for the Events & Communities tier.
• Smart business search and discovery · included in the business plans, not sold as a separate add-on.
• Natural-language understanding powered by AI for shaping replies.

4. Plans, prices and limits

The plans, prices, usage limits and included features are shown on the product pages and in the signup summary before the Subscriber authorises payment. If there is any mismatch between a product page and the signup summary confirmed by the Subscriber, the signup summary governs that subscription. Prices are listed in ILS and include VAT unless stated otherwise.

BOTEN may update plans and prices from time to time. A price change for an existing plan applies only to the next subscription period, after at least 30 days' prior notice.

C · Payment & billing

5. How payment works

Payments are processed through Grow, an Israeli payment provider, according to the selected plan. After joining, billing renews according to the selected plan until future renewal is cancelled. BOTEN does not display or store full credit-card details.

6. Invoices and receipts

In compliance with Israeli law, a tax invoice/receipt is issued for every payment and delivered to the Subscriber via WhatsApp or email. Under section 13D(d) of the Israeli Consumer Protection Law, a payment summary covering the preceding period is sent to the Subscriber at least every six months.

7. Failed payments

• First WhatsApp notice on the day the charge fails.
• A second charge is attempted within three business days.
• A second notice gives the Subscriber a seven-business-day grace period to update their payment method.
• If the method is not updated within the grace period, the Service is suspended. Subscriber data is retained for an additional 30 days, then deleted.

D · Obligations of the parties

8. Subscriber obligations

• Be 18 or older and legally able to enter into a contract.
• Have access to an active, valid WhatsApp number used to identify you with BOTEN.
• Provide accurate information at signup and throughout the subscription.
• Ensure that information loaded into the bot (services, prices, event details) is accurate and not misleading.
• Not use the Service for unlawful purposes, fraud, consumer deception, money laundering, harassment, spam or any breach of law.
• Not attempt to break, disrupt, copy or reverse-engineer the Service.
• Make end users aware that they are interacting with an automated bot, not a human.
• Comply with all laws applicable to the Subscriber's business, including consumer-protection law, the Israeli Privacy Protection Law, and the WhatsApp Business terms.
• Not transfer, sell, lease or grant third-party access without prior written consent.
• Not use the Service to send unsolicited promotional messages.

9. BOTEN's obligations

• Deliver the Service as described in the plan that was purchased.
• Make reasonable effort to keep the Service available, subject to scheduled maintenance and third-party service availability.
• Give at least 24 hours' notice of scheduled maintenance.
• Maintain information security in line with applicable law.
• Provide technical support according to the plan.

10. Prohibited uses

• Fraud, identity theft, impersonation.
• Sexual, violent, hateful or otherwise unlawful content.
• Collecting end-user information beyond what is needed to deliver the Service.
• Bulk messaging unrelated to a legitimate activity.
• Breach of the WhatsApp Business Platform terms.

E · Cancellation, suspension & changes

11. Cancellation by the Subscriber

• Right to cancel future renewal: you can cancel future renewal at any time from the small cancellation button in the website footer.
• Cancellation flow: after choosing a cancellation reason and confirming, the next charge is stopped.
• Access after cancellation: access remains active until the end of the already-paid month.
• No refunds: BOTEN does not provide prorated or automatic refunds.
• Payments: payments are processed through Grow, an Israeli payment provider, according to the selected plan.

12. Cancellation / suspension by BOTEN

BOTEN may suspend or terminate the Service in cases of breach, non-payment, abuse, or order from a competent authority. The Subscriber will receive written notice by email and WhatsApp.

13. Changes to this Agreement

BOTEN may update this Agreement from time to time. Material changes will be announced with 30 days' prior notice to subscribers.

F · Intellectual property

All intellectual-property rights in the Service · including software, algorithms, design, trademarks and content · belong to BOTEN. They may not be used outside the Service without prior written consent. Content uploaded by the Subscriber remains the Subscriber's property; the Subscriber grants BOTEN a limited licence to use that content solely to deliver the Service.

G · Liability & limitation of liability

The Service is provided "as is". BOTEN makes reasonable efforts to ensure quality and availability, but does not guarantee uninterrupted operation or that the Service will fit every specific need. BOTEN's liability for any damage (direct or indirect) under this Agreement shall not exceed the total fees paid by the Subscriber in the 12 months preceding the relevant event. This clause does not apply to damages caused by intentional misconduct or gross negligence on BOTEN's part.

H · Miscellaneous

• Governing law: the laws of the State of Israel exclusively. Exclusive jurisdiction lies with the competent courts of Tel Aviv-Yafo.
• Severability: if any clause of this Agreement is held void or unenforceable, the remaining clauses remain in full force.
• Entire agreement: this Agreement, together with the Privacy Policy and the Cancellation page, constitutes the entire agreement between the parties.
• Assignment: BOTEN may assign this Agreement to a third party in the context of a merger, sale or restructuring. The Subscriber may not assign their obligations without prior written consent.

Contact

• Service operator: Omer Levy
• Email: info@boten.biz
• Operational WhatsApp: +972 53-717-2151
• Address: Israel · Tel Aviv-Yafo