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Cancellation policy
Cancel renewal · Data deletion · Privacy requests

Clear paths for
leaving or deleting data.

You can cancel future renewal at any time from the small cancellation button in the website footer. After choosing a cancellation reason and confirming, the next charge is stopped. Access remains active until the end of the already-paid month. BOTEN does not provide prorated or automatic refunds.

Last updated · May 2026 Subject to the Privacy Policy and Terms of Service Back to legal documents →
Main channelWhatsApp or email
Deletion requestAcknowledged within 1 business day
Completion targetUp to 30 business days
Payment dataProcessed by Grow
Personal/business/eventHandled as separate spaces
Legal retentionMay apply where required by law

How to cancel a subscription

Public cancellation starts from the small cancellation button in the website footer. The flow asks for a cancellation reason, then a final confirmation. There is no retention offer and no hidden condition.

Cancellation flow

  • Footer button: opens the subscription-renewal cancellation flow.
  • Cancellation reason: helps BOTEN improve, but does not trigger a retention offer.
  • Final confirmation: stops the next charge and keeps access active until the end of the already-paid month.

Identity verification

To protect the account, BOTEN may ask for the name on the account, the registered WhatsApp number, and business or subscriber details where relevant.

Cancellation and billing policy

You can cancel future renewal at any time from the small cancellation button in the website footer. After choosing a cancellation reason and confirming, the next charge is stopped. Access remains active until the end of the already-paid month. BOTEN does not provide prorated or automatic refunds.

Payments are processed through Grow, an Israeli payment provider, according to the selected plan.

After cancellation

  • Access remains available until the end of the already-paid month.
  • Future renewal is stopped after final confirmation.
  • Payment processing is handled by Grow; BOTEN does not store full credit-card details.
  • Accounting records may be retained where required for tax, billing or legal obligations.

How to request data deletion

You can request deletion from the BOTEN WhatsApp conversation or by email. BOTEN acknowledges deletion requests within one business day and completes deletion within up to 30 business days, subject to legal retention obligations.

What to send

  • Your name or business name.
  • The WhatsApp number connected to the BOTEN account or conversation.
  • A clear request, for example: “I request deletion of my BOTEN data.”

What can be deleted

  • Conversation content and related metadata, according to the retention policy.
  • Private Space information associated with the subscriber, where no legal retention duty applies.
  • Business or event knowledge supplied by the subscriber, where no legal retention duty applies.
  • Lead summaries, event data and album metadata where deletion is legally and operationally permitted.

Retention periods from the Privacy Policy

The current privacy materials define different retention periods for different data types:

  • Conversation content: retained for 90 days from the end of the conversation for support, service operation and operational summaries, then deleted automatically.
  • Conversation summaries and aggregate summaries: retained for 12 months, then deleted or moved to anonymous archive.
  • Customer and subscription details: retained during the subscription and up to 36 months after it ends for legal, accounting and tax purposes.
  • After cancellation: access remains active until the end of the already-paid month. Retention periods then follow the Privacy Policy and legal obligations.
  • Payment data: processed through Grow. BOTEN keeps only basic accounting records such as amount, date and reference number.

What may remain after a deletion request

Some information may be retained even after a deletion request if BOTEN is legally required or permitted to keep it.

  • Tax, accounting and billing records.
  • Records required to comply with legal obligations or court orders.
  • Security, abuse-prevention or dispute records where retention is legally justified.
  • Anonymous aggregate information that no longer identifies a person or subscriber.

Contact for cancellation and privacy requests

Privacy, access, correction, cancellation and deletion requests are handled by BOTEN’s operator.

Start from WhatsApp

Cancel renewal or request deletion

Cancellation of future renewal starts from the footer button. Data deletion requests can still be sent through WhatsApp.

Review cancellation flow Request deletion